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    • Home
    • Menu
    • Contact Us
    • Order Online
    • Specials
    • Catering
    • Palapa Club/Loyalty
    • Locations
    • About Us
    • Careers
    • Franchise
    • Community
  • Home
  • Menu
  • Contact Us
  • Order Online
  • Specials
  • Catering
  • Palapa Club/Loyalty
  • Locations
  • About Us
  • Careers
  • Franchise
  • Community

JOIN THE PALAPA CLUB TODAY

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DOWNLOAD OUR APP

Have Questions About How it works? Click Here!

Frequently Asked Questions

JOIN THE PALAPA CLUB TODAY

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FREQUENTLY ASKED QUESTIONS

Why can’t I sign into the Las Palapas mobile app?

The mobile app account and Palapa Club account are separate entities. Simply “sign up” in the app using the same email address and phone number you use for the Palapa Club. Once this is done, the accounts will merge and work together!

Where can I see my Palapa Club points and rewards earned?

Logging into the portal is the best way to get all info Palapa Club! 

https://account.clutch.com/laspalapas

How do Palapa Club rewards work?

By default, you’ll earn 1 point for every $2 dollars spent with us at Las Palapas. If you look in the portal (or on the mobile app), you’ll see your point totals. 


With points, you can claim rewards in the tiers listed on the website or Palapa Club portal. 


When you see “rewards” those are static rewards such as: Birthday rewards, or a free queso for signing up, etc.

How do I earn points?

You earn points by giving your cashier your Palapa Club phone number or by presenting the Palapa Club barcode assigned to your account on the mobile app. 


Points are only earned at the point of purchase, but if there is an issue, or if the cashier forgets to add your account to your check, you can email support@mylaspalapas.com to get your points added with the presentation of a receipt.

Can I Order Palapa Club Specials Online?

Yes! The price should reflect once you get to checkout in the app or online!

STILL HAVE QUESTIONS?

For all other questions, concerns, or inquiries related to The Palapa Club, Las Palapas Mobile App, or Las Palapas Online Ordering; please contact support@mylaspalapas.com

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